System online · Open to opportunities
Munjal
Patel
// Project Manager · Product Manager · GovTech
5+ years delivering large-scale Salesforce CRM and digital transformation programs across 6 states. From public health platforms serving 1M+ residents to $50M+ grant management systems — turning complex regulatory requirements into scalable technology.
5+
Years GovTech
Experience
Experience
20+
Team Members
Led
Led
90%
Processing Time
Reduction
Reduction
$50M+
State Funding
Managed
Managed
MI · IL · OH · IN · NM · FL
Multi-State Program Delivery
What I Bring
Core Competencies
Built across complex, regulated public-sector environments — spanning delivery, product strategy, and technical oversight.
01Agile / Scrum Delivery & Sprint Management
02Product Roadmap & Feature Prioritization
03Salesforce CRM Implementation (Sales, Service, PSS)
04Cross-Functional Team Leadership (20+ members)
05GovTech / Public Sector Program Delivery
06Requirements Gathering, RTM & UAT Management
07Change Management & Risk Mitigation
08Azure DevOps, JIRA & Confluence Administration
09Power BI Reporting & Executive Dashboards
10API Integration, Data Modeling & Automation
11Stakeholder & Executive Communication
12Process Automation (Flow, Process Builder, Apex)
13Backlog Grooming & Defect Management
14KPI Tracking & Data-Driven Decision Making
Career
Experience Timeline
A track record of delivering measurable outcomes across multi-state government technology programs.
Project Manager
Jul 2024 – PresentKyra Solutions — Multi-State GovTech Programs (MI, IL & Internal)
- Led concurrent Salesforce CRM programs across two state agencies (environmental licensing, cannabis licensing, and commerce/grants), managing 15+ developers through requirements, sprints, UAT, and go-live; improved team velocity 25% over 3 sprints.
- Delivered grant management platform supporting $50M+ in state funding; maintained full RTM, resolved 95% of critical UAT defects pre-launch, and achieved zero critical post-go-live issues.
- Automated Power BI pipelines for 20+ stakeholders, eliminating 2+ hrs/week of manual entry and surfacing real-time KPIs to executive leadership — driving a 30% productivity boost.
- Coordinated 20+ Salesforce developers, Solutions Architects, and Design/Implementation teams across 2 concurrent state agency programs; maintained risk registers, change control, and stakeholder communication plans.
Technical Lead / Deputy Project Manager
Jan 2023 – Jun 2024Kyra Solutions — Midwest State Dept. of Health
- Co-led Salesforce Public Health Case & License Management platform supporting disease surveillance and care coordination for 1M+ residents; owned technical roadmap, architecture decisions, and DEV/QA/PROD sandbox management.
- Integrated Salesforce with state & federal health databases via REST API, reducing manual data entry by 60%; mentored junior developers on Apex, Flow, and platform governance best practices.
- Designed complex data models and workflow automations (Flows, Process Builder, Apex triggers) for case intake, investigation, and resolution; primary escalation point maintaining sub-24hr resolution SLAs.
Senior Business Analyst
Jul 2022 – Dec 2022Kyra Solutions — Multi-State GovTech CRM Programs
- Delivered 3 Salesforce PSS CRM implementations for Licensing and Case Management across Southeast and Midwest state agencies; led requirement workshops, authored Agile Epics/Features/User Stories, and drove 15% platform performance improvement.
- Conducted in-depth system audits and workflow reconfiguration across agency platforms; partnered with state stakeholders to translate regulatory mandates into scalable Salesforce configurations.
Business Analyst
Jan 2021 – Jun 2022Kyra Solutions — Multi-State Licensing & Grant Programs (IN, FL)
- Built 185+ application-type Licensing portals across two state agencies, achieving 90% processing time reduction; managed RTM, change requests, and full UAT lifecycle through production release.
- Led API integration between a Midwest state DOE and federal grant eligibility system, automating disbursement calculations and cutting approval time 70%.
Product Owner / Project Manager
Sep 2019 – May 2020NUcast · City of Boston Municipal Project
- NUcast: Developed Business Canvas model with product/market specs, risk matrix, and cost analyses; facilitated MCDA-based ideation to prioritize features against strategic objectives.
- City of Boston: Managed municipal infrastructure project achieving 25% operational efficiency gain, 30% waste cost reduction, and 7% decrease in carbon emissions.
Toolkit
Technical Skills
The platforms, methodologies, and tools I deploy on complex multi-stakeholder programs.
PM / Product
Platforms & Tools
Technical
Research & Strategy
Let's Connect
Open to new opportunities
Whether you're looking for a seasoned Project Manager, Product Manager, or GovTech delivery lead — I'd love to hear from you.
// NYC Metropolitan Area